COVID19 Store Policy Changes- Chagrin Saddlery
While our current polices remain in effect, we have implemented some temporary changes.
 
Store Hours:
Tues – Sat:  10AM – 5PM, We will open on Wed at 9 – 10 AM for seniors and at-risk customers.
Curbside pickup from 11AM – 5PM, Tues – Sat.
Shop online 24/7. We ship all over USA.
 
Returns:
Our current return policy will still be in effect save and accept:
Any item returned in store must sit for 24 hours before a return can be processed.
 
Payments Accepted (in store):
We prefer charge transactions at this time. We will accept cash/check transactions when necessary. 
 
In Store Shopping
In accordance with social distancing and safety guidelines set by the CDC Chagrin Saddlery will be making the following changes:
Chagrin Saddlery will be temporarily limiting the number of customers in the store at one time to ten (10).
There will be one fitting room available to use with a maximum limit or 3 items at a time to try on.
Helmet and Boot fittings will be guided by the Chagrin Saddlery staff.
We will not have a public restroom available.
 
Repairs/Nameplates
We are temporarily suspending repairs and nameplate installation. 
 
Face Coverings (in store):
In accordance with the guidelines set by the State of Ohio Chagrin Saddlery employees will always wear a face covering on the sales floor.
For the safety of our customers and staff, we will require that customers and guests wear a face covering while shopping. Kids under the age of 10 will not be required to wear a face covering.
 
For the safety of our customers and staff:
Hand sanitizers will be stationed throughout the store.
Safe distanced contactless checkout.
Social distancing reminders throughout the store.
All clothing and fitting rooms will be sanitized before and after use/try on.
Extensive cleaning throughout the day and each night.
 
Please stay home if you or your child are not feeling well:
For the safety and health of all please:
Shop another time if you are not feeling well.
Chagrin Saddlery employees will monitor their health daily to make sure you have an outstanding shopping experience.
 
Thank you for working with us as we navigate these difficult times.
While you can always expect outstanding customer service, the safety of our customers and staff is our top priority.
Thank you for shopping with Chagrin Saddlery.